Store Policy

Customer Care

Customer Care Policy

Effective Date: January 2024
Business Name: Vault Uncirculated (“Vault Unc”, “we”, “our”, or “us”)
Website: https://vaultunc.com

1. Our Commitment to Customers

At Vault Uncirculated, we are committed to delivering reliable authentication and certification services for trading card products. Our goal is to provide accurate evaluations, transparent communication, and a professional customer experience. Trust is the basis of our existence!

2. Customer Support

Contact Methods

Customers may contact us for support, questions, or concerns through:

Email: info@vaultunc.com
Website Contact Form: https://vaultunc.com

Response Time

We aim to respond to all inquiries within 24–48 business hours
Response times may vary during high-volume periods

3. Services Covered

Our customer care support includes assistance with:

Certification and authentication inquiries
Verification of Vault Unc serial numbers
Order status and processing updates
Technical support for the Vault Unc mobile app
General questions about our services

4. Order Processing & Communication

Customers will receive confirmation of submitted services or purchases
Updates will be provided for significant status changes (e.g., received, processing, completed)
Customers are responsible for providing accurate contact information

5. Returns, Refunds, and Cancellations

Authentication Services

Due to the nature of authentication services:

All certification services are final once completed
Refunds are not issued after a service has been rendered

Product Purchases (if applicable)

Returns may be accepted within 5** days** of delivery and only if damaged.
Items must be returned in original condition
Customers are responsible for return shipping unless the item was incorrect or defective

Cancellations

Orders may be canceled before processing begins
Once processing has started, cancellations may not be possible

6. Accuracy & Service Limitations

Certification results represent our professional opinion based on available information at the time of evaluation
Vault Uncirculated does not guarantee future condition, grading outcomes, or market value
Customers acknowledge that authentication involves expert judgment and is not infallible

7. Customer Responsibilities

Customers agree to:

Provide accurate and truthful information when submitting items
Not attempt to submit counterfeit or altered items under false pretenses
Maintain respectful communication with support staff

Failure to comply may result in denial of service.

We have the right to refuse service to anyone within the confines of federal and California law.

8. Issue Resolution

If you experience an issue:

Contact us with detailed information and any supporting documentation
We will review and respond promptly
If an error is confirmed on our part, we will work toward a fair resolution

9. Limitation of Liability

To the fullest extent permitted by law:

Vault Uncirculated is not liable for indirect, incidental, or consequential damages
Liability is limited to the amount paid for the specific service or product

10. Service Refusal

We reserve the right to refuse service to anyone for:

Fraudulent or suspicious activity
Abuse toward staff
Violation of our policies

11. Changes to This Policy

We may update this Customer Care Policy at any time. Updates will be posted with a revised effective date.

12. Contact Information

Vault Uncirculated
Website: https://vaultunc.com
Email: info@vaultunc.com

Privacy & Safety Policy

Privacy and Safety Policy

Effective Date: January 2024
Business Name: Vault Uncirculated (“Vault Unc”, “we”, “our”, or “us”)
Website: https://vaultunc.com
Mobile Application: Vault Uncirculated App

1. Introduction

Vault Uncirculated provides authentication and certification services for trading card products, including verification of unopened factory sealed items. We are committed to protecting your privacy and maintaining a secure environment for all users.

This Privacy and Safety Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Notice at Collection (California Residents)

At or before the time of collection, you are informed that we may collect the following categories of personal information:

Identifiers (name, email address, IP address)
Commercial information (purchase history, product details)
Internet or network activity (website/app usage data)

Purpose of collection:

To provide authentication and verification services
To process transactions
To communicate with users
To improve our services and platform security

We do not sell or share personal information.

3. Information We Collect

A. Information You Provide

Name and email address (including newsletter or account-related communication)
Shipping/billing details (if purchases are made)
Information submitted for certification or verification (e.g., product details, serial numbers, images, videos)

B. Automatically Collected Information

IP address
Browser and device type
Usage activity within our website or app

C. Optional Submissions

Customer support messages
Reviews or feedback

4. How We Use Your Information

We use collected information to:

Provide certification verification and authentication services
Maintain and operate our website and mobile application
Process transactions and fulfill orders
Send service-related communications and updates
Send marketing emails (you may opt out at any time)
Detect, prevent, and address fraud or misuse
Improve user experience and system performance

5. Sharing of Information

We do not sell or share your personal information for advertising purposes.

We may disclose information to:

Payment processors and service providers (e.g., hosting, email delivery)
Shipping carriers
Legal authorities when required by law or to protect our rights

All third-party providers are required to safeguard your information.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services and maintain records of certification
Comply with legal obligations
Resolve disputes and enforce agreements

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Access the specific data we hold about you
Request deletion of your personal information
Request correction of inaccurate information
Opt out of the sale or sharing of personal information (we do not sell/share data)
Limit use of sensitive personal information (if applicable)
Non-discrimination for exercising your rights

How to Submit a Request

You may submit requests by contacting:
Email: info@vaultunc.com or call us at 442-382-0735

We will respond in accordance with applicable law.

8. Do Not Track Signals

Our website and app do not currently respond to “Do Not Track” browser signals.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Secure encryption (SSL)
Restricted access controls
Monitoring for unauthorized access

In the event of a data breach, we will notify affected users as required by California law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience
Analyze traffic and usage patterns
Improve performance

You may control cookie preferences through your browser settings.

11. Children’s Privacy

Our services are intended for a general audience but are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

If we become aware of such collection, we will take steps to delete the information.

12. Safety and Responsible Use

To maintain a secure platform:

Fraudulent, deceptive, or illegal activity is strictly prohibited
Submission of false certification data may result in denial of service or account restriction
Users are responsible for the accuracy of submitted information

13. Product Authenticity & Certification Disclaimer

Vault Uncirculated provides authentication and certification based on internal evaluation standards. While we strive for accuracy:

Certification represents our professional opinion at the time of evaluation
We do not guarantee future condition, value, or market performance
Users should independently review product details before purchase

14. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content.

15. Changes to This Policy

We may update this Privacy and Safety Policy periodically. Updates will be posted with a revised effective date.

16. Contact Information

If you have questions or wish to exercise your privacy rights, contact us:

Vault Uncirculated
Website: https://vaultunc.com
Email: info@vaultunc.com or call us at 442-382-0735

Wholesale Inquiries

If you a Re-Pack Product that needs certification, please contact us regarding a solution. With Vault Uncirculated, we can handle the randomization and sealing process of most standard products.

If you have a large amount of unopened that requires authentication, please contact to see if a solution is available.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments