Shipping & Returns
Shipping Policy
Welcome to Vault Uncirculated (VU), your go-to destination for collectible factory sealed trading card products! Our shipping policy is designed to ensure that your orders are promptly processed and delivered to you with care. We use secure packaging and reliable shipping methods to protect your valuable collectibles. Your satisfaction is our priority, and we aim to provide transparent and affordable shipping costs to make your shopping experience enjoyable.
At VU, we are committed to providing an exceptional customer experience. We understand the importance of clear communication, and our shipping policy reflects our dedication to building trust and loyalty with our customers. We appreciate your support and look forward to delivering your favorite trading card collectibles to your door.
For submissions, customers are responsible for all shipping costs associated with submitting your items to us and from us. This includes the actual shipping price, insurance and material. We recommend you take great care in the shipping process just as we do. For cases, ALWAYS double box. We cannot authenticate a case as factory sealed that has multiple layers of tape. For individual boxes, please wrap each in bubble wrap at the minimum. If any boxes or packages show signs of damage on delivery attempt, it is our policy to refuse the package. Insurance is mandatory, we will reach out to you for shipping cost and invoice for service once completed. If you have any questions, please contact us.
Return & Exchange Policy
At Vault Uncirculated, we want you to be delighted with your purchase. If you are not satisfied with the trading card collectible you have received, our 5-day return and exchange policy ensures that you can shop with confidence. Due to the volatility of the market and nature of products, we can only offer returns and exchanges on product damaged during the shipping process. All items must be returned in the condition received. We believe in fair and hassle-free returns, and our team is here to assist you every step of the way. Please reach out to us with any issues.
We value your trust and strive to provide a seamless return and exchange process when applicable. Our commitment to customer satisfaction extends to our policies, which are designed to offer you peace of mind when shopping for your favorite collectible trading card collectibles. We are dedicated to ensuring that your experience with us is enjoyable and stress-free.